The Mayban Assurance is highly committed to ensuring that all transactions performed through our online financial service are secure, safe and confidential. For this purpose, we have put in place privacy protection control systems designed to ensure the highest security standards and confidentiality.

• Username and Password
• Information Protection
• Data Confidentiality and Data Integrity
• Systems Security and Monitoring
• Computer Virus Protection
• Updating Your Browser
  

Username and Password

To prevent unauthorized access to our online financial service, every customer is required to select a username and password. This username and password is the access key to your financial information. To ensure the integrity of your password, your are advised to do the following:

• Do not choose a password that others can easily guess.
• Do not use simple words, your name, birth date, telephone number or names listed in standard dictionary.
• Memorize your password and do not write it down.
• Passwords or PINs should be used when accessing an online account to protect your personal information.
• Sharing your password or PIN with another person is the same as giving that individual authority to use your name in a transaction. It should not be disclosed even if requested by an authorized Mayban Assurance Officer.
• Change your password frequently.

To create a good password, you can use the following methods:

• Use a combination of unrelated words and numbers
  E.g. tiger63rain
• Use grossly misspelled or mistyped words
  E.g. sinaran07 -› slnalam07
• Use both upper and lower case characters
  E.g. funnysad2b -› fuNNySAD2B
• Use a line of lyrics or poem
  E.g. "A thousand sad reasons for a broken heart" -› 1Ksrfabh

Don't copy any of these examples!

Tips to remember your password:

1. Login and logout many times to practice using your password.
2. Learn your password, just as you learn any other unfamiliar stuff you have to memorise.
3. Learn to care about your passwords. Think about why they are important. Think about the consequences of forgetting your password.
4. Use whatever memory tricks that help you.
5. If you absolutely need to write down your password, make sure that anyone seeing it or finding it cannot determine what it is. Make sure that it is unrecognisable and cannot be associated with your account/username.
   

Information Protection

Although we exercise considerable effort to ensure a save, secure and reliable online experience, we however do not have control over the computer you use to access our online insurance service. Therefore, please be advised of the following:

• Please ensure that your computer does not provide anyone the opportunity to gain access to your information. As an added security feature, we have incorporated a function to automatically log out when no activity is detected for a preset duration.
• Please ensure that the computer you are using does not allow eavesdropping or recording of activities.
• Always log out from Mayban Assurance website "www.mabgen.com.sg" before visiting other websites or immediately after you are done with your transactions.
• Please do not send any information about your account via e-mail.
• The AutoComplete function on your browser should be disabled to avoid the automatic completion of your ID when you type in User ID.
  • To turn AutoComplete on or off in MS Internet Explorer browser:
    • Click the "Tools" menu to get the "Internet Options" function, then
    • Click "Internet Options" to get the "Content" tab
    • From this tab, click the "AutoComplete" button, to
    • Disable the "User names and passwords on forms"
  
  

Data Confidentiality and Data Integrity

To ensure data confidentiality and integrity, all information transmitted over the Internet is encrypted using the 128-bit Secure Sockets Layer (SSL) protocol from Verisign Certificate Authority. SSL is a secure way of transferring information between two computers on the Internet using encryption. Strong end to end encryption is also adopted within the company's computer networks and resources.

Systems Security and Monitoring

The Mayban Assurance has adopted a combination of the following systems security and monitoring measures for online transactions:

• Firewall systems, strong data encryption, anti-virus protection and round-the-clock security surveillance systems to detect and prevent any form of illegitimate activities on our network systems.
• Regular security reviews of our systems by our internal System Auditor as well as external security experts.
• When you have a broadband connected to the Internet (always-on connection), consider installing a personal firewall. At a minimum, power-off your PC when not in use.

We also take every effort in ensuring collaboration with major vendors/manufacturers to keep abreast of information security technology developments, for possible and future implementation.

Computer Virus Protection

Computer viruses are real and once your computer is infected it can cost you time, loss of information, repair expense, and aggravation. Make sure your computer has an anti-virus protection program installed to reduce the risk.

We recommend that you purchase a program that automatically upgrades your virus protection on a recurring basis. If you currently have a virus protection program on your computer without the automatic upgrade feature, make sure you update your virus detection program at least monthly and/or when you hear of a new virus to minimize your risk. You can do this by visiting the Internet site of the company that provides your software.

In addition we advise not to open attachments from others or open diskettes unless you have absolute certainty that you can trust the source, and then still be cautious. Whoever sent you that attachment or gave you a diskette may not know that they have carried the virus to you.

Updating Your Browser

An Internet browser allows access and the ability to navigate a myriad of information and service resources on the Internet. Most computers come with a browser already installed.

• Always update your browser when new versions are released because they often include new security features.
• Check your browser for built-in safety features that you may or may not elect to use.
• If you use Internet Explorer, update it to IE version 5.5 or 6.0.
• You may access the lastest security patches at the following URL: http://www.microsoft.com/windows/ie/downloads/critical
• It is a good practice to always check the site certificate before login.

We recommend using Netscape Navigator, Netscape Communicator, or Microsoft Internet Explorer for Mayban Assurance online transactions.

(Note: If your browser isn't on this list, it may not be used for online transactions.)